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Looking after your data
Please rest assured we will keep your data secure.
We want to keep you in the loop, so here is why we need it and how we will use it.
We will use your data to enhance your shopping experience
We will look after your data as if it was our own
Kraken will endeavour to make our policies as easy to understand as possible, we want you to know in an informed way how we interact with you
Putting you in charge of whether you receive marketing communications
If we don’t need your info, we’ll delete it!
Protecting Your Privacy
At Kraken, we are totally committed to protecting the privacy and security of our customers and site visitors. The Kraken team members are customers themselves, of both Kraken and other e-commerce websites. We therefore completely relate to and empathise with how important your privacy is. If you have any questions about how we keep your date safe & private, please drop us a line at sales@krakencollectibles.co.uk
For all of our services, the data controller — the company that’s responsible for your privacy— is Enviroloft ltd (T/A Kraken).
Table of contents
There are several different ways in which we utilise your data — this obviously depends on what it is. The tables below explain what we do and why we do it.
Your name and contact details
Utilising your name and contact detailsWhy we do this?
Ensuring your purchases are delivered to youWe need to do this to complete our contract with you
Send you service messages by text, email or telephoneIn order to keep you informed on the progress of your order
Sending you information by email, social media and postTo keep you fully informed. We only send this to you with your permission
To detect and prevent fraudTo defend against and unearth frauds, either against you or KRAKEN – a sad fact of life, but critical
Displaying to you krakencollectibles.co.uk promotions as your surf the webIn order that you see our latest deals and promotions
Discovering which products and services you appreciate as a customer
To initially meet your needs and then learn to exceed them!
Your date of birth information
Using your date of birth
Why?
To detect and prevent fraud
To defend against and unearth frauds, either against you or KRAKEN – a sad fact of life, but critical
Your payment information
This means your card details should you pay via card, please have no concern, we cannot keep them.
How we use your payment information
Why?
Take payment, and give refunds
To complete our contract with you — currently we are not giving all our stuff away!
Fraud prevention and detection
To defend against and unearth frauds, either against you or Kraken – a sad fact of life, but critical
Customer service records
Notes and details of our previous conversations & emails.
How we use your contact history
Why?
To provide optimum support
In the performance of our contract with you
Staff training
To enable our team to provide you with the best possible service
Your purchase history and Saved Baskets
Analysing what you’ve purchased and what you have stored for another occasion.
How we use your purchase history and saved items
Why?
To work out what you likely to want to buy and let you quickly checkout.
In performance of the contract and to make your experience better
In provision of customer services, enabling you to return the items.
In performance of the contract
Data regarding your phone / laptop, and use on our website
Information shared when you browse our site, such as your device type, IP address and, if you have shared it, your location data.
How we’ve used this information
Why?
To set default language options where applicable.
To give you the best possible shopping experience
Protect our website
To defend against and unearth frauds, either against you or Kraken – a sad fact of life, but critical
Your responses to surveys, competitions and promotions
How we use your responses / entries to competitions
Why?
By running the prize draw / competition / survey
To perform our service to you, if we cannot use your data, we cannot contact you to tell you if you have won!
You are not compelled to enter any of our puzzle competitions, prize draws or social media promotions, however we respect your right not to participate if you do not wish to.
We do not, and will not, sell any of your personal data to any 3rd party – including your name, address, email address or credit card information.
We passionately want to earn your trust and believe such practices to be incredibly unethical.
However, we share your information with the following, as necessary in order to provide our services to you, such as:
Related companies in the “Kraken group”, as sometimes different bits of our operation are dealt with through related companies (particularly if licensing is involved)
We may provide 3rd parties with summarised but anonymous information and analytics about our clients, we will make sure that this information does not identify you.
If you’ve opted in, we’ll send you marketing messages by email to keep you aware of what latest industry news, competitions, puzzles and new arrivals. Plus, much more!
Would you like to stop receiving messages from krakencollectibles.co.uk
This is easy and you can do this at any time.
You can do this:
We’ll then make sure you no longer receive marketing communications from us
We will endeavour to action your request as soon as possible. However, please take heed that as we employ a complex inter-connected web of services, you may continue to receive messages for a few working days whilst your request filters through the entire system.
Service messages will continue to be sent and opting out of marketing communications will not stop service emails or texts (such as order status updates)
We are a pervasive force in online advertising, with the intention to keep you informed with what we are up to and of course our products!
As with many companies, we aim Kraken banners and advertisements to you whilst you visit other websites and applications. This is achieved through a variety of digital marketing networks and online ad platforms. We employ a diverse number of advertising processes, such as cookies and ad tags.
The banners and adverts you will see are based on information we know based on your previous visits to Kraken (for example, your Kraken website search history, or content you have read on our website) It is also possible that Kraken banners or ads may be served based on adverts you have clicked on in the past.
We’ll keep your information whilst you have your account, or alternatively if necessary to provide our services to you. If you must contact customer support, then for as long as is required to deliver services and for reporting and data analysis.
Should it be reasonably necessary or alternatively a requirement to achieve legal or statutory requisites, resolve disputes, prevent fraud and/or abuse, or also, enforce our terms and conditions, then we may retain some information of yours as required, even once your account is closed or it is not necessary to provide our services to you.
We can from time to time update this page to reflect changes with regard to how we are processing your information.
If we make significant changes, we will make that clear on our website, or by alternative communication such as email, that you are able to review the changes before continuing to use our website.
Should you have any questions or have feedback regarding this notice. If you would like us to cease using your information or exercise any of your rights as set above or finally, if you have a complaint, then please contact customer services who will be happy to answer any questions that you have.
You can contact us at sales@krakencollectibles.co.uk or submit a request via our website. Alternatively, you can write to us or send a Raven to
Enviroloft ltd (T/A Kraken)
Unit 5 Centurion Park,
Caesars way
Folkestone
Kent
CT19 4AH
Privacy Statement: How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
This website will not
61 Bridge Street, Kington., Bridge Street, Kington, England, HR5 3DJ
sales@krakencollectibles.co.uk