Cookie Policy

Privacy Statement: How we use Cookies 

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable these cookies at any time, but these may stop our website from functioning properly.

The following cookies are essential for the operation of our website.

This Website Will: 

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure.  

These cookies will remain on your device after you have closed your browser. The essential cookies will remain on your device for 4 hours and your cookie preferences will remain on your device for 30 days. 

We also use the following cookies to help improve our website, respond to customers and track the impact of our advertising.  

• Intercom
• Facebook pixel
• Google analytics
• Hotjar Website Heatmaps & Behavior Analytics Tools
• Klaviyo 

These cookies display as the following files on your device and have individual expiry times:

Microsoft clarity:

_clsk – tracks the user 30 minute expiry

_clck – stores user id and preferences 

Hubspot:

hubspotuk – Tracking cookie

__hssc – Tracks and stores anonymized statistics

__hssrc – tracks if a user has restarted their browser

__hstc – main tracking cookie, contains domain, utk, first visit time, last visit time, current time and how many sessions have been started 13 month expiry

Bing Ads:

_uetsid – tracking cookie 30 minute expiry

_uetvid – stores and tracks visits across websites 16 day expiry

Facebook

_fbp – facebook pixel tracking cookie 3 months

Google

_gcl_au – Google adsense to store and track conversions persistant cookie

Prism_* – ActiveCampaign – stores and tracks interaction 2 years

Hot Jar:

_hjSession_ – tracking cookie cookie 30 minute expiry

_hjAbsoluteSessionInProgress – Used to detect the first page view

_hjSessionUser{site_id} – used to track the user 1 year expiry

_hjFirstSeen – is set to identify a users first visit 1 day expiry

Google Analytics:

_gid – stores and counts page view 1 day expiry

_ga – stores and counts page view 2 year expiry

Intercom – Messenger Cookies

Intercom-id-[app_id] – Intercom Messenger

widget.intercom.io

api-iam.intercom.io

9 months

Anonymous visitor identifier cookie. As people visit your site they get this cookie.

Intercom-session-[app_id] – Intercom Messenger

widget.intercom.io

api-iam.intercom.io

1 week (from each log-in)

Identifier for each unique browser session. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn’t intentionally terminated with `Intercom(‘shutdown’);`, which usually happens on logout.

The information provided by these ‘online identifiers’ may mean you can be identified by your behaviour on our website. The details collected and stored by the website will be the responsibility of Enviroloft ltd. 

Certain information collected by the cookies will be shared with our website developers at EvoSite in order to help improve our website. 

Klaviyo __kla_id cookie can track and identify site visitors through an auto-generated ID. This cookie can temporarily hold personally identifiable information. Once a visitor is identified, the cookie can pass their data into Klaviyo. A visitor can be identified when they: 

• Fill out a Klaviyo signup form 
• Click a link from a Klaviyo email 

Once a user is identified, this web cookie will last for two years. 

There are three key ways Klaviyo will be able to identify a site visitor for onsite tracking purposes:

• If someone has, at some point, clicked through a Klaviyo email to your website
• If someone has, at some point, subscribed/opted-in through a Klaviyo form
• If someone has, at some point, logged into your site and you have identify tracking installed